At FoMaSystems, we’re constantly evolving to meet your needs. Whether you’re a long-time customer or new to the FoMa family, your feedback drives how we work — and today, we’re proud to introduce an improved support experience that gets you the help you need, faster and more efficiently. Alternatively, you can click the round icon with the crossed wrench symbol on the bottom right – it will take you straight to our support contact options.
New Dedicated Support Email – Based on Your Feedback
Starting now, all support requests will be handled even more efficiently through our dedicated support email system. Simply head over to the contact form on our website, where you can now select between “Technical Support” and “General Inquiry.”
Technical Support – For Product Help, Issues & Repairs
Select Technical Support if you need help with:
- Troubleshooting your equipment
- Reporting a technical issue or malfunction
- Booking a repair service for your gear
- Getting technical advice on setup or integration
- Questions about firmware updates, upgrades or installation
- Clarifying product specifications for a specific use case
- Compatibility questions between FoMa Systems gear and third-party equipment
These messages go straight to our technical team, who are equipped to provide expert, hands-on assistance with any FoMaSystems product. Our team is multilingual and happy to assist you in English, German, or Arabic.
General Inquiry – For Questions, Orders & Everything Else
Choose General Inquiry if you want to:
- Get info on individual products
- Ask about pricing or place an order
- Ask about delivery, payment, or documentation
- Make suggestions or give feedback
- Discuss partnership or distribution opportunities
These requests go to our customer care and sales teams — ensuring your message is handled by the right people, from the start.
More Than Just Support – Explore Our Services
At FoMaSystems, innovation is just the beginning — our mission is to keep your gear performing at its best and to help you get the most out of every shoot. And when you need more than just answers, we’re here for that too:
Professional repair services: From damaged cables to full gimbal check-ups, our in-house repair team offers reliable, fast turnarounds for all FoMaSystems products.
Accessory parts available individually: Looking for a specific cable, mount, or replacement part? No problem. We sell individual components, so you can replace exactly what you need. To make things even easier, we’ve created a dedicated Accessories page on our website, where you can browse all available components, and find exactly what fits your setup. Whether you’re upgrading, replacing, or customizing your system, you’ll find the right part in just a few clicks. Each item is listed with its product number, so when you’re ready to order, just enter that number in your text in our contact form “General Inquiry” — and we’ll take it from there.
